CONTACT US

EMAIL ADDRESS : info@joistudio.com 

Although shopping online means that you can shop from work or home without the hassle of making a trip out or having to talk to anyone, there will no doubt be times when you will want to contact us. E-mail is our Preferred method of communication as it allows us to fully respond to you questions. Please always indicate your order number if your correspondence relates to an order. We always do our best to make sure that e-mails are answered as quickly as possible and we aim to respond to all e-mail within one working day.

 

IF YOU HAVE A COMPLAINT

EMAIL ADDRESS : customer.support@joistudio.com 

We welcome any comments you have about our service and we rely on feedback from you to let us know if we are doing anything, which you think could be improved. If you have a complaint, you should email us with as much information about the problem as you have and we will respond to that email within 24 hours. Wherever possible we will endeavor to resolve any problems within the same working day.