How To Order The Product?

  1. Make an account by click sign up or sign in if you already have an account
  2. Click shop at the menu of the front page and pick a product you wish to purchase
  3. Select your quantity and click on the ADD TO BAG
  4. Review your items in your shopping bag link at the top of the page. You can use the REMOVE FROM BASKET link to delet items from you shopping bag
  5. Click on PROCEED TO PURCHASE to complete your order

Is Internet Shopping Safe?

Your personal information is kept private and confidential, and at no point will we share it with a third party. As a company we have taken a very serious approach to security, we have taken on many security measures to ensure we are a company that we ourselves would be happy purchasing from. We are constandly making every effort to ensure the protection of people’s details. We will NEVER give out your details to a third party Our websites are 100% secure. We are constantly updating the technologies and securities we use to make us secure. We fully participate in Verified by VISA and Mastercard 3D Secure to ensure we provide you the most secure online shopping process that is currently available.

I've Forgotten My Password

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email

Why Should I Create an Account?

  • Full profile management facilities, including payment details and delivery information.
  • Track orders.
  • Save your shopping basket for later
  • Create and store your own saved items list
  • Set you marketing preferences to receive exclusive offers

How Long Does Delivery Take and How Much Will It Cost?

For information on delivery and shipping charges to your destination, view our Shipping options

How Can I Track My Order? 

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

Do JOI Studio Lashes Come With a Glue? 

Yes, JOI Studio False Eyelashes come with a glue and can be used to apply the lashes multiple times

How Do I Know My Item Is In Stock? 

When you’ve decided on the product you’re interested in (and chosen an option i.e. size, colour, etc where appropriate) the availability status of the product is displayed under the [Add item to My Basket] button. This is the estimated time until the goods are despatch to you. Please bear in mind that we will only ship your order when all items are in stock. If you’d rather not wait while some of the items come in to stock we advise that you place a separate order for these so that the rest of your order can be despatched. 

Can I Change My Order?

Technically no, you can't change your order. However it's no issue, we can cancel it and replace it for you before despatch. To make our system as secure as possible we don't allow order amendments, so you know that what you've ordered is exactly what you'll get. However if you're an account customer you can cancel your order until it's been despatched and replace it online. If you aren't an account customer you can contact our customer support by email to customer.support@joistudio.com and they can change your order for you.